BEVERLY COLLAR | BISCOFF

Care Instructions

• Cleaning: Wipe the collar clean with a damp cloth as needed to remove dirt and grime. For deeper cleaning, use a mild soap or leather cleaner specifically formulated for vegan leather. Avoid harsh chemicals or solvents which can damage the material.

• Drying: Pat with a dry cloth after cleaning. Avoid drying it in direct sunlight or using heat sources as they can cause the vegan leather to crack or fade.

• Storage: Store the collar in a cool, dry place when not in use. Keep it away from direct sunlight and moisture to preserve its quality and color.

• Maintaining Brass Fittings: To maintain the shine of the brass fittings, polish them occasionally with a brass cleaner. Wipe off any residue thoroughly to prevent discoloration of the collar.

• Avoiding Water Exposure: While the collar is water-resistant, prolonged exposure to water or immersion can still affect its durability. Remove the collar before activities involving water (e.g., swimming) and dry it promptly if it gets wet.

Returns and Exchanges

We want you and your pup to love our products. If for any reason you're not completely satisfied, here's how we can help:

• Easy Returns and Exchanges: You may return or exchange your collar within 30 days of purchase.
• Condition: Please ensure the collar is in its original, unused condition. Returns and exchanges will not be accepted if these conditions are not met.
• Size Exchange: Need a different size? No problem! We'll gladly exchange it for you. Customer covers the cost of return postage to send it back to us.
• Refunds: Once your return is received and inspected, we'll issue a refund to your original payment method.

For assistance with returns or exchanges, or if you have any questions, we are here to help. Your satisfaction is our priority!

Warranty

We stand behind the quality of our products and offer the following warranty:

• Coverage: This warranty covers manufacturing defects in materials or workmanship.
• Duration: The warranty is valid for 6 months from the date of purchase.
• Exclusions: It does not cover damage resulting from normal wear and tear, misuse, improper care, or accidents.
• Procedure: To make a warranty claim, please provide proof of purchase. We reserve the right to repair, replace, or refund the product at our discretion.
• Customer Support: For warranty inquiries or assistance, please contact our customer service team.

This warranty is designed to ensure your satisfaction with the Beverly Collar. If you have any questions about our warranty policy, feel free to reach out to us.