FAQ

Last Updated: 2/23/2022

 

Returns and Exchanges

Please visit our Size Guide and measure prior to purchasing. Every TDP bandana and bow is homemade specially for your pup and therefore we are unable to accept returns or exchanges at this time. Please use our website form to contact us if you have concerns with your order and we will do our best to make it right. 

Shipping

Domestic Shipping

All domestic packages ship USPS First Class or Priority Mail, which typically delivers in 1-4 business days. TDP is not responsible for lost or stolen packages. Should your package claim delivered but has not arrived, please initiate a missing mail request with USPS.

The customer is responsible for all applicable postage fees for any insufficient addresses or packages returned to sender. Please use our contact form and provide your email, order number, and tracking number so we can issue you a separate Shipping Invoice. Shipping Invoice must be paid by the customer prior to the package's reshipment. Note: Refunds will not be issued for packages whose additional postage is refused by the customer. We appreciate your understanding.

International Shipping

We ship worldwide! However, we cannot guarantee that you will not be charged any customs taxes or duties. TDP is not responsible for paying custom or duty fees. TDP is not responsible for lost or stolen packages. Should your package claim delivered but has not arrived, please initiate a claim with the shipping provider chosen at checkout. 

The customer is responsible for all applicable postage fees for any insufficient addresses or packages returned to sender. Please use our contact form and provide your email, order number, and tracking number so we can issue you a separate Shipping Invoice. Shipping Invoice must be paid by the customer prior to the package's reshipment. Note: Refunds will not be issued for packages refused upon delivery or whose additional postage is refused by the customer. We appreciate your understanding.

For time sensitive orders, International customers should consider current processing and shipping times. Expedited shipping options are available through USPS and UPS shipping providers. 

Processing Time

Our current processing time (time from order date to shipping date) is 7-14 business days to hand-stitch every order. This does not include shipping time. You will receive an order confirmation + shipping confirmation so you can track your package.

Custom Orders

We are not currently accepting custom order requests. 

Brand Ambassador Program

Do you love TDP and want to promote our products and earn rewards? We are happy to announce we have just launched TDP's Ambassador Program! See our Brand Ambassador Page for more information and to apply!

Contact

Other questions? To ensure your message reaches us, please use our website's contact form. We will do our best to reply as soon as possible.