FAQ

Returns

Every TDP 'dana and bow is homemade and therefore we are unable to accept returns at this time. Please contact us if you have concerns with your order and we will do our best to make it right.

International Shipping

We ship worldwide! However, we cannot guarantee that you will not be charged any customs taxes or duties.  The Deluxe Pup is not responsible for paying custom or duty fees. 

Processing Time

Our current processing time is 7-14 business days to hand-stitch every order. You will receive an order confirmation + shipping confirmation so you can track your pup's happy mail.

Contact

Feel free to send us an email to thedeluxepup@gmail.com. We will do our best to respond within 24 hours.